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How to request a quote (Enterprise or custom)

Maxim Tsitsejev
Updated

Applies to: All plans (most relevant to Managed Enterprise and custom requirements)

Before you start: have your domain name and a short description of what you need (sites, storage, traffic, any compliance or migration needs). A client area account at my.maxinodes.com is helpful but not required to make the first request.

If our published plans don't quite fit — for example you need Managed Enterprise (dedicated Worldstream bare-metal, 1 TB+ storage, a 99.99% uptime SLA — 99.995% is available where it is expressly agreed in a bespoke Order Form) or a bespoke mix of resources — request a quote and our sales team will price it for you. A quote is a tailored, fixed price we prepare and send to you; once you accept it, it becomes an order you can pay in the usual way. Standard plans (Self-Managed and the lower Managed tiers) don't need a quote — you can order those directly from the store.

When you need a quote

  • Managed Enterprise — this tier is "talk to sales" by design, starting from EUR 149/mo, and is always quoted to your requirements.
  • Custom resource needs — more storage, more sites, dedicated resources, or a combination that isn't a standard plan.
  • Migration or onboarding projects — moving several sites or mailboxes, or a scoped one-off piece of work.
  • Volume or multi-year arrangements — multiple services billed together, or a specific contract term.

For ordinary upgrades within the existing range, you don't need a quote — see How to upgrade or downgrade your plan.

How to request a quote

  1. Tell us what you need. Start a chat from any page of maxinodes.com or your client area, or email support, and mention you'd like a quote. The "talk to sales" option on the Enterprise plan does the same thing.
  2. Include the details. The more you tell us up front, the faster we can price it. Useful details: your domain(s), how many websites and mailboxes, rough storage and traffic, whether you want Self-Managed or Managed (with an uptime SLA), any compliance needs, and your preferred billing cycle (Monthly, Annual or Biennial — longer terms save more).
  3. We prepare the quote. Sales scopes your requirements and creates a quote in the client area. You'll get an email when it's ready.
  4. Review it. Sign in at my.maxinodes.com and open the quotes area from your account — your quote lists the line items, the term, and the total. Prices are shown without VAT, and VAT is not currently charged at checkout.

Result: You have a written quote with a clear price and term, valid until the expiry date shown on it.

How to accept a quote and turn it into an order

  1. Sign in to your client area at my.maxinodes.com. If you don't have an account yet, the quote email walks you through creating one.
  2. Open the quote and review the line items, term and total.
  3. Choose Accept. Accepting converts the quote into an order and generates an invoice.
  4. Pay the invoice. You can pay by PayPal, card, bank transfer (SEPA) or cryptocurrency. See How to view and pay an invoice.

Result: Once payment clears, we provision your service. Migration is free on every plan, and Managed plans also include guided setup. You'll then see the new service under Services -> My Services.

Good to know

  • Quotes expire. Each quote shows a validity date. If it lapses, just ask us to refresh it — pricing may change.
  • A quote isn't an order until you accept it. Nothing is charged and nothing is provisioned while it's still a quote.
  • Refund terms still apply. All plans carry a 30-day money-back guarantee on the recurring fee of your initial order — renewals are not covered. Resold Microsoft 365 and Google Workspace mailboxes are non-refundable once provisioned, and domain registrations are non-refundable once provisioned. See our Refund and money-back policy.
  • Changes after acceptance? Contact us and we can adjust the service or raise a new quote.

Troubleshooting this task

  • No quote email arrived. Check spam, confirm we have the right email address on your account, and make sure your message reached sales (start a chat to confirm).
  • The "Accept" button isn't there. The quote may have expired or already been converted to an order — ask us to re-send or check Billing -> My Invoices for the resulting invoice.
  • You can't sign in to accept it. See How to log in to your client area.
  • The price looks wrong. Don't accept it — reply on the chat or email thread and we'll correct the quote before you proceed.

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