Billing & Account
- How to view and pay an invoice
- What payment methods can I use?
- How to upgrade or downgrade your plan
- How to cancel your hosting
- VAT and your invoices
- Why was my payment declined or my account suspended?
Policies & Service Scope
- What our support covers (Self-Managed vs Managed)
- Service Level Agreement (SLA) summary
- Acceptable Use Policy summary
- Terms of Service summary
- Refund and money-back policy
- Our backup policy and your responsibility