How you pay depends on whether you have turned on automatic payment. By default nothing is kept on file: every invoice is paid separately from client area -> Billing -> Invoices, by card or another supported payment method, or in cryptocurrency. If you have turned on automatic payment, one card is saved with our payment provider, Whop, and your renewal invoices are charged to it. To change that card, turn automatic payment off and then on again with the new card.
Applies to: All plans.
Before you start: You need your client area login at my.maxinodes.com. Automatic payment can be turned on only by the account owner, for an account billed in euro that has at least one paid invoice.
If you pay each invoice yourself
There is nothing to update: no card is kept on file, so nothing can expire. Open the unpaid invoice under Billing -> Invoices and choose how to pay it:
- Credit/Debit Cards & Local Payment Methods — Visa, Mastercard and other major debit and credit cards, Apple Pay, Google Pay, PayPal, iDEAL (Netherlands), Bancontact (Belgium), SEPA Direct Debit and EU bank transfer. You are taken to a payment page run by our provider, Whop.
- Cryptocurrency — BTC, ETH, USDT, GRAM and other major coins. Pay the amount shown, to the address shown, before the quote expires.
Full steps are in How to view and pay an invoice. To keep renewals on track: keep the email address on your account current, since renewal invoices and reminders go there; consider a longer billing cycle (Billing cycles and how much you save); or pay ahead into account credit (How to add funds / account credit).
How to turn on automatic payment
- Log in at my.maxinodes.com.
- Go to Billing -> Automatic payment.
- Read the text next to the checkbox, tick it and choose Continue to save a card.
- On Whop's page, enter your card. Whop may ask you to sign in with a code sent to your email, and your bank may ask you to confirm. Nothing is charged at this step.
Result: You come back to the client area, which shows Automatic payment is on with your card's brand and last four digits, and we email you a confirmation.
From then on, each renewal invoice still reaches you by email when it is raised, and your card is charged three days before the invoice's due date. Only renewal invoices are charged: new orders, upgrades and adding funds are always paid by hand. If a renewal costs more or less than the last amount you paid for that service or domain, we email you again before the charge; a renewal that costs more, such as the first renewal after a first-term price, also gets a renewal notice at least 30 days ahead. If your card has been charged for a renewal and you cancel that service or domain before the invoice's due date, we refund that renewal in full.
How to change the saved card
- Go to Billing -> Automatic payment and choose Turn off automatic payment. The saved card is removed.
- On the same page, tick the box again and save the new card.
If a renewal invoice falls due in between, pay it by hand from Billing -> Invoices.
How to turn automatic payment off
Go to Billing -> Automatic payment and choose Turn off automatic payment. The card is removed from Whop and from your account, we email you a confirmation, and you pay renewal invoices yourself from then on.
Troubleshooting this task
- Automatic payment is not in the Billing menu: It is shown to the account owner of an account billed in euro once it has a paid invoice. If you manage the account for someone else, ask the account owner.
- A charge on your saved card was declined: We email you. If the decline looks temporary, we try once more before the due date; either way you can pay the invoice by hand from Billing -> Invoices. See Why was my payment declined or my account suspended?.
- We emailed asking you to confirm a payment: Your bank wants to confirm the charge. Use the link in the email, or pay the invoice by hand.
- We told you automatic payment was turned off: That happens when the saved card can no longer be charged (for example it was removed in Whop), or when a payment was disputed. Pay open invoices by hand, and turn automatic payment on again with a working card if you want to.
- You want to pay one renewal a different way: Open the invoice and pay it by hand before the charge date. A paid invoice is not charged.
- You paid but the invoice still shows Unpaid: An on-chain payment needs network confirmations first. If it has not cleared after a while, contact us with the invoice number and the transaction hash. A payment by card or local payment method marks the invoice Paid as soon as it succeeds, so if it still shows Unpaid the payment did not go through — see Why was my payment declined or my account suspended?.
- You cannot find your invoices: Use the account menu at the top right, or go to Billing. If you manage the account for someone else, ask the primary contact to confirm your access — see How to manage contacts and sub-users on your account.
A note on tax: VAT is not currently charged at checkout, so no tax is added to the amount you pay. You can still add your VAT number and business details to your profile now — see How to add your VAT number and business details.
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