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How to add funds / account credit

Maxim Tsitsejev
Updated

Applies to: All plans

Before you start: You need access to your client area at my.maxinodes.com. You can pay by PayPal, card, bank transfer (SEPA) or cryptocurrency.

Account credit is a prepaid balance held on your account. When you add funds, the money sits as credit and is then applied automatically to your future invoices, so you do not have to pay each one separately. This is handy if you want to pre-pay, clear small balances, or keep a buffer on the account.

How to add funds

  1. Log in to your client area at my.maxinodes.com.
  2. Go to Billing -> Add Funds.
  3. Enter the amount you want to add (within any minimum and maximum shown on the page).
  4. Choose your payment method and select Add Funds.
  5. Complete the payment and return to the client area.

Result: Your payment is recorded as account credit. You will see the new balance on your Billing and Dashboard pages.

How account credit is applied

Once funds are on your account, you do not need to do anything else. Credit is used automatically:

  • When a new invoice is generated, any available credit is applied to it first.
  • If your credit covers the full invoice, the invoice is marked paid without charging your payment method.
  • If your credit only covers part of the invoice, the remainder is left to pay as normal.

You can view your current balance and a history of credit movements under Billing in the client area.

Good to know

  • No VAT is charged today. Maxinodes is not yet VAT-registered, so adding funds does not add tax at checkout. You can still add your VAT number and company details to your profile now.
  • Credit is for your hosting and domain charges. Domain registrations and renewals are non-refundable once provisioned — adding funds does not change that.
  • Managed SLA service credits (Managed plans only) are issued as account credit when an approved claim is settled. They appear on your balance the same way as funds you add yourself.

Troubleshooting this task

  • The payment went through but I see no credit. Wait a few minutes and refresh the Billing page. If it still does not appear, contact support with the transaction ID.
  • I do not see an Add Funds option. Make sure you are logged in to the correct account, then look under Billing. If it is still missing, contact support.
  • I added funds but my invoice is still unpaid. Credit applies when the invoice is processed. Open the invoice from Billing -> My Invoices to apply your balance, or contact support if it does not clear.

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