Refund and money-back policy

Applies to: All plans

This is a plain-English summary of when you can get your money back from Maxinodes. In short: every plan — Self-Managed and Managed — is eligible for a 30-day money-back guarantee on your initial order, renewals are not covered, and some items — including resold Microsoft 365 and Google Workspace mailboxes — are non-refundable. The full, authoritative terms are in the Terms of Service (clause 11) and on the right-of-withdrawal page on maxinodes.com — this article is a guide, not the legal text.

Do all plans have a money-back guarantee?

Both lines qualify — Self-Managed (Lite, Plus, Pro) and Managed (Starter, Growth, Business and Enterprise) — but the guarantee applies to a first-time, eligible plan and to your initial order only. If you are a new customer and you are not happy within 30 days of that initial order, contact us and we will refund the recurring hosting fee for that first term. Refunds go back to your original payment method.

To claim it, raise a ticket under Support in your client area or email billing@maxinodes.com within the 30 days, and tell us the service and the date you ordered.

Does the guarantee cover renewals?

No. Renewals are not covered — the guarantee applies to your initial order only, and a new term does not start a fresh 30-day window. If you do not plan to continue, cancel before the renewal date and your hosting simply stops at the end of the term you have already paid for: see How to cancel your hosting.

What is not refundable?

Some charges are non-refundable once the work or service has been delivered:

Resold Email — Microsoft 365 and Google Workspace mailboxes — non-refundable once provisioned. Seats are licensed from the vendor as soon as we set them up, so the 30-day guarantee does not cover them. If you no longer need a mailbox, cancel the seat so it is not billed again.
Renewals — the guarantee covers your initial order only, so a renewal payment is not refundable under it.
Other third-party items, licences and one-off charges purchased through us.
Domain registrations and renewals — once a domain is registered or renewed, that fee is paid to the registry and cannot be refunded, even if you cancel your hosting.

How long do refunds take?

Approved refunds are processed within approximately 14 days and are issued to your original payment method. VAT is not currently charged at checkout, so no VAT is involved in any refund.

What about my EU right to cancel?

Separately from this guarantee, EU consumers also have a 14-day statutory right of withdrawal (a cooling-off period) on most online purchases. This is a legal right and works alongside the money-back guarantee above. If you ask us to begin a service immediately and it is then fully performed, that withdrawal right can be limited under EU rules. See Your right of withdrawal (EU consumers) for how it works.

Where is the full policy?

The complete, binding terms — including any conditions and exceptions — are published on maxinodes.com. Please read the Terms of Service (clause 11 covers the money-back guarantee, clause 10 the statutory right of withdrawal) and the Right of Withdrawal page there for the authoritative wording. If a detail here ever conflicts with those pages, the pages on maxinodes.com take precedence.