Policies & Service Scope
Support scope, SLA, acceptable use, refunds and service status.
- What our support covers (Self-Managed vs Managed)
- Service Level Agreement (SLA) summary
- Acceptable Use Policy summary
- Terms of Service summary
- Refund and money-back policy
- Our backup policy and your responsibility
- Privacy, GDPR and your data (DPA and subprocessors)
- Do you support…? (compatibility and tech matrix)
- Datacentres and infrastructure (Worldstream, CloudLinux 9)
- Service status and how to check for outages