Applies to: All plans.
Maxinodes uses four separate places to manage your hosting, and each one owns a different set of tasks. Use this page as a quick map so you always know where to go.
- Client area (my.maxinodes.com) — billing, domains, DNS records and your account.
- cPanel — your website's files, databases, PHP and SSL tools. Open it by single sign-on from your service page in the client area.
- Email — the mailboxes included in your plan are managed on your service page in the client area (Email Accounts, Email Forwarders, Webmail); Microsoft 365 or Google Workspace mailboxes, in the provider's own admin console.
- Help Center (support.maxinodes.com) — the guides, and where you reach us.
Quick rule: anything to do with paying us, your domain name or DNS is in the client area. Anything inside your website (files, databases, PHP, SSL) is in cPanel. Anything to do with a mailbox is on your service page in the client area, or in the Microsoft 365 / Google Workspace admin if you use them. Anything you need a human for is in the Help Center.
Client area (my.maxinodes.com)
The client area is our WHMCS portal. It handles everything about your account, your billing and your domains.
| Task | Where to find it |
|---|---|
| View and pay an invoice (by card or in cryptocurrency) | Billing -> My Invoices |
| Add account credit | Billing -> Add Funds |
| Cancel a plan | Services -> My Services |
| Upgrade or downgrade a plan | Not in the client area: our team makes plan changes on request. Email billing@maxinodes.com or open a request in the Help Center; the change is prorated from what you actually paid for your current term. |
| Open cPanel (single sign-on) | Services -> My Services (open the service, then Login to cPanel) |
| Create mailboxes, reset a mailbox password, set up forwarders, open webmail | Services -> My Services (open the service: Email Accounts, Email Forwarders, Webmail) |
| Register, transfer or renew a domain | Domains -> My Domains |
| Auto-renew, EPP code, WHOIS, DNSSEC, domain privacy | Domains -> My Domains (open the domain) |
| Manage DNS records (A, AAAA, CNAME, MX, TXT, NS, SRV, CAA) | The DNS manager under your service or domain |
| Registrar email forwarding (relay to an external mailbox) | Under the domain |
| Add your VAT number / company details, 2FA, sub-users | Account/profile menu (top right) |
Two things that surprise people:
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DNS records are managed here, not in cPanel. Your DNS is managed by us, on our own nameservers, and a zone is created automatically for each hosting service. The cPanel zone editor does not control your live DNS. Your nameservers are
ns1.maxinodes.comandns2.maxinodes.com. - You pay by card or in cryptocurrency, per invoice — you choose between them each time you pay; see What payment methods can I use?. Automatic payment for renewal invoices is under Billing -> Automatic payment. It is off unless you turn it on. We do not currently charge VAT at checkout.
cPanel (your hosting panel)
cPanel is your per-account hosting panel. You reach it by single sign-on from Services -> My Services in the client area — no separate password to remember. It controls what is inside your website.
| Task | Where to find it |
|---|---|
| Upload and manage files | Files -> File Manager |
| FTP accounts (FTP / FTPS) | Files -> FTP Accounts |
| SSH / SFTP access and keys | Security -> SSH Access |
| Create MySQL/MariaDB databases | Databases -> MySQL Databases |
| Run database queries | Databases -> phpMyAdmin |
| Change PHP version per domain | Software -> MultiPHP Manager |
| Raise PHP memory / upload limits | MultiPHP INI Editor (within your plan's limits) |
| Cron jobs | Advanced -> Cron Jobs |
| Addon domains and subdomains | Domains |
| SSL status and reissue (AutoSSL) | Security -> SSL/TLS Status |
| Install and manage WordPress | WP Toolkit (shown as WordPress Management) |
| Restore a file, database or full account | JetBackup |
| Disk usage | The stats sidebar / Metrics |
Free AutoSSL (Let's Encrypt) issues and renews HTTPS automatically for every plan. Note that adding a domain in cPanel does not change your live DNS — do that in the client area.
Where you manage a mailbox depends on where it lives.
Mailboxes included in your plan
These live on our server and are managed from your service page in the client area (Services -> My Services, then open the service). The same tools are in cPanel under Email.
| Task | Where to go |
|---|---|
| Create a mailbox or reset its password | Email Accounts |
| Forward an address to another mailbox | Email Forwarders |
| Read your email on the web | Webmail, or https://webmail.yourdomain.com |
| Settings for Outlook, Apple Mail, Thunderbird or your phone |
Account Configuration Details next to each mailbox (server mail.yourdomain.com) |
| Mail DNS records (MX, SPF, DKIM, DMARC) | Added for you on our nameservers when your hosting zone is created (ask us if any are missing); view them in the client area DNS manager |
Microsoft 365 / Google Workspace (Professional Email)
With Professional Email, mailbox administration happens in the provider's own console.
| Task | Where to go |
|---|---|
| Create or manage mailboxes / users | The Microsoft 365 admin centre or the Google Workspace admin console |
| Read your email on the web | outlook.office.com (Microsoft 365) or mail.google.com (Google Workspace) |
| Add Outlook, Apple Mail, iPhone or Android | Add a Microsoft 365/Exchange account (M365) or a Google account (Workspace) and sign in — the provider supplies the server settings automatically |
| Find your mail DNS values (MX, SPF, DKIM) | The Microsoft 365 admin centre or the Google Workspace setup wizard |
| Add those mail DNS records | The client area DNS manager |
For these mailboxes you don't enter any server names: your device finds the right settings through the provider's standard autodiscover. If you order your Microsoft 365 or Google Workspace seats through us, we set your email up, configure SPF, DKIM and DMARC for you and administer the account afterwards, and migration is free — on any hosting plan.
Help Center (support.maxinodes.com)
Support is its own place, and it is not part of the client area. The Help Center holds every guide we publish, and the same site is where you raise a request or start a chat with us.
| Task | Where to go |
|---|---|
| Search the guides | support.maxinodes.com |
| Raise a support request, or start a chat | support.maxinodes.com |
| Write to us by email | support@maxinodes.com |
| Anything about billing or a refund | billing@maxinodes.com |
Whichever route you use, keep passwords out of it — see What to include when you contact support.
Quick "where do I go?" lookup
| I want to… | Go to |
|---|---|
| Pay a bill | Client area |
| Change my plan | billing@maxinodes.com or Help Center (support.maxinodes.com) |
| Register or renew a domain | Client area |
| Change a DNS record | Client area |
| Raise a support request | Help Center (support.maxinodes.com) |
| Upload files or install WordPress | cPanel |
| Create a database | cPanel |
| Change my PHP version or check SSL | cPanel |
| Restore from a backup | cPanel (JetBackup) |
| Create or read a mailbox | Client area (Email Accounts / Webmail), or the Microsoft 365 / Google Workspace admin if you use them |
| Forward an address | Client area (Email Forwarders) |
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