How to access webmail (Outlook on the web or Gmail)

Applies to: All plans (anyone with Professional Email).

Before you start: Know whether your mailbox is on Microsoft 365 or Google Workspace, and have your full email address and password ready. If you are not sure which one you have, check your order in the client area -> Services -> My Services, or ask support.

Your Maxinodes email is hosted on resold Microsoft 365 or Google Workspace, so you read it in their web apps — not in cPanel. There is no cPanel webmail, Roundcube or Horde at Maxinodes. Pick the section below that matches your mailbox.

Microsoft 365 mailboxes (Outlook on the web)

1. Open your browser and go to outlook.office.com.
2. Enter your full email address (for example, you@yourdomain.com) and select Next.
3. Enter your password and sign in. If two-factor authentication is set up, approve the prompt or enter the code.

Result: Your inbox opens in Outlook on the web. You can read, send, and organise mail from any browser.

Google Workspace mailboxes (Gmail)

1. Open your browser and go to mail.google.com.
2. Enter your full email address (for example, you@yourdomain.com) and select Next.
3. Enter your password and sign in. If two-step verification is set up, approve the prompt or enter the code.

Result: Your inbox opens in Gmail. You can read, send, and organise mail from any browser.

Bookmark the right address

Save outlook.office.com (Microsoft 365) or mail.google.com (Google Workspace) as a bookmark so you can get straight to your mail. These web apps are part of the email provider, so the exact buttons and layout are controlled by Microsoft or Google and may change over time.

Prefer a mail app instead?

Webmail is the quickest way in, but you can also use a desktop or phone app. Add a Microsoft 365 / Exchange account (for Microsoft 365) or a Google / Gmail account (for Google Workspace) and sign in — the provider supplies all the server settings automatically. You never need a Maxinodes mail server name. See the related articles below.

Troubleshooting this task

• Wrong sign-in page or "account not found": make sure you are at outlook.office.com for Microsoft 365 or mail.google.com for Google Workspace, and that you typed your full email address. Mixing the two will not work.
• Password rejected: reset it in the email provider's own admin or password-recovery flow, not in cPanel or your client area. Your client area and cPanel passwords are separate from your mailbox password.
• No mailbox yet: if you have just added Professional Email, the mailbox must be created first. See how to set up your first mailbox in the related articles.
• Mail not arriving: your domain's MX and other email DNS records may be missing. You manage these in your client area DNS manager — check them and, if needed, see "Email isn't sending or receiving".

Related articles

• How email works at Maxinodes (Microsoft 365 & Google Workspace)
• How to set up your first Microsoft 365 mailbox
• How to set up your first Google Workspace mailbox
• Email isn't sending or receiving