How to add Professional Email to your hosting

Applies to: All plans

Before you start: You need your client area login (my.maxinodes.com), the domain you want email on, and a decision on how many mailboxes (seats) you need and whether you want Microsoft 365 or Google Workspace.

Every hosting plan already includes mailboxes on your domain, with webmail, which you create in your client area — see Email at Maxinodes. Maxinodes Professional Email is the upgrade for teams that need shared calendars, Teams, shared drives or compliance tools, or want their mail on a separate platform from their website: Microsoft 365 and Google Workspace, sold per seat (one seat = one mailbox), with your email in Microsoft's or Google's cloud. You order and pay for seats in your client area store. When the seats come from us, we also do the setup and the migration for you, and administer the account afterwards — on any hosting plan, or with no hosting at all.

Choose what to order

Every Professional Email order has two lines, and they go in the same cart:

• Your seat plan, from the store's two groups — Microsoft 365 (Exchange Online Plan 1, Business Basic, Business Standard, Business Premium) and Google Workspace (Starter, Business Standard, Business Plus). Pick the tier, then set the number of seats. This is the Microsoft or Google subscription itself: we take it out in your name, pay for it on your behalf and charge it on at exactly what they charge us. We add nothing to it.
• Managed email — €19/month, including 3 users, then €5 per additional user. This is our fee for running it: building the tenant, migrating your old mail, getting SPF, DKIM and DMARC right, adding and removing people, resetting passwords and chasing down delivery problems.

Why two lines? So you can see exactly what goes to Microsoft or Google and what comes to us. The subscription is yours — if you ever leave, it and your mail stay with you.

Tip: Not sure which to pick? See Email at Maxinodes, which compares the mailboxes included in your plan with Professional Email. If you already have email elsewhere, bring-your-own is welcome — just point your MX records.

Choosing seats

Order one seat per person (or shared mailbox) who needs an email address at your domain. You can usually add more seats later, so start with what you need today. Prices are per seat, per month, quoted excluding VAT.

On VAT: the subscription is in your own name with Microsoft or Google, so their VAT applies to it — and you can reclaim that if you are VAT-registered. Our €19 management fee carries no VAT, because Maxinodes is not VAT-registered.

How to order

1. Log in at my.maxinodes.com (see How to log in to your client area).
2. Open the store, then open the Microsoft 365 group or the Google Workspace group and pick your tier.
3. Set the number of seats (quantity) you need.
4. Add Managed email from the Managed email group. €19/month covers the first three users; if you have more, set Additional users to the number beyond three.
5. Choose your billing cycle and review the total.
6. Add to cart, then check out and pay. You pay by card or in cryptocurrency — see What payment methods can I use?.

Result: Your email order is placed. You'll receive confirmation in your client area and by email.

After you order

Seats ordered through us: We handle the rest. Our team provides guided setup, free migration of your existing mailboxes where applicable, and we configure your SPF, DKIM and DMARC records for you. We then administer the account on an ongoing basis, from an ordinary administrator account on your tenant that you can remove at any time. This follows the seats, not your hosting plan, and you do not need hosting with us at all.

Seats you bought elsewhere: You'll set up your mailboxes in the relevant admin console (the Microsoft 365 admin centre or the Google Workspace admin console) and add your email DNS records yourself. The exact MX, SPF, DKIM and DMARC values come from that console — add them in your client area DNS manager, not in cPanel. See The DNS records your email needs (MX, SPF, DKIM, DMARC). If your domain uses our nameservers, its zone may already hold the records for the mailboxes included in your hosting plan (MX mx.maxinodes.com and our SPF record): replace them rather than adding the provider's alongside — see How to add Microsoft 365 mail DNS records or How to add Google Workspace mail DNS records. If you also host with us, don't create the same addresses as mailboxes in your hosting plan.

Troubleshooting this task

• I can't see an email product in the store. Make sure you're logged in to the correct client area account. If a specific tier isn't visible, start a chat and we'll point you to it.
• Email isn't arriving after I ordered. Your domain's DNS records must be in place. Confirm your domain points to our nameservers — ns1.maxinodes.com and ns2.maxinodes.com — and that your email DNS records are added in the client area DNS manager. Only the Microsoft or Google MX should remain: delete the MX mx.maxinodes.com if the hosting zone has one, and keep a single SPF record.
• I want us to do the migration. Free email migration comes with seats ordered through us, on any hosting plan. If your seats came from another reseller or direct from the provider, migration is yours to run; start a chat if you'd like guidance.

Related articles

• Email at Maxinodes
• The DNS records your email needs (MX, SPF, DKIM, DMARC)
• How to manage DNS records in your client area
• What payment methods can I use?