Applies to: Mailboxes included with your hosting plan (all plans). If your email is Professional Email (Microsoft 365 or Google Workspace), your app signs in to Microsoft or Google instead, and you don't need these settings.
Use these settings to add a mailbox to Outlook, Apple Mail, Thunderbird, your phone's mail app or any other app that supports IMAP or POP3. The client area shows the same values for each mailbox: open your service, then Email Accounts, and choose Account Configuration Details in the mailbox's menu.
The settings
Replace yourdomain.com with your own domain.
| Setting | Value |
|---|---|
| Username | The full email address, for example info@yourdomain.com
|
| Password | The mailbox's own password |
| Incoming mail: IMAP (recommended) | Server mail.yourdomain.com, port 993, SSL/TLS |
| Incoming mail: POP3 | Server mail.yourdomain.com, port 995, SSL/TLS |
| Outgoing mail: SMTP | Server mail.yourdomain.com, port 465 with SSL/TLS, or port 587 with STARTTLS |
| Outgoing server authentication | Required: the same username and password as for incoming mail |
If your app asks how to authenticate, choose the normal password option, not "encrypted password": the connection itself is already encrypted.
IMAP or POP3?
Choose IMAP unless you have a reason not to. With IMAP, your mail and folders stay on our server and every device shows the same thing: a message you read or file on your phone is read or filed on your computer and in webmail too.
POP3 downloads the Inbox to one device. Many apps then remove the mail from the server, straight away or after some days, so it no longer appears in webmail or on your other devices, and our later backups no longer include it. If you use POP3, turn on the app's option to leave a copy of messages on the server, or keep your own backup of that device.
Automatic setup
Outlook and Thunderbird can often set themselves up from just your email address and password, using the autodiscover and autoconfig records described in The DNS records your email needs. If an app can't find the settings, or picks the wrong ones, choose manual setup and enter the values from the table.
If your app warns about the certificate
Mail apps connect over an encrypted connection, so mail.yourdomain.com needs its own SSL certificate. AutoSSL issues it automatically once your domain points to us (see Free SSL (AutoSSL) and how to force HTTPS). Until then, your app may warn that the certificate doesn't match the server name.
Don't accept the warning. Use node11.maxinodes.com as the incoming and outgoing server instead: it already has a valid certificate, and the ports, username and password stay the same. Once mail.yourdomain.com has its certificate, switch back to it. It's the better long-term choice, because it stays the same even if your account moves to another server.
Unencrypted connections are refused
Logins without encryption are refused. If an app is set to port 143 (IMAP) or 110 (POP3) with no encryption, it can't log in, even with the right password. Switch to port 993 or 995 with SSL/TLS as in the table, or turn on STARTTLS on the same port.
Guides for popular apps
- How to connect Outlook to your mailbox
- How to connect Apple Mail, iPhone or iPad
- How to connect Android or mobile mail
- How to access webmail: read your mail in the browser, with nothing to set up
Troubleshooting this task
- The password is refused. Check that the username is the full email address and that the password is the mailbox's own, not your client area or cPanel password. After several wrong attempts the mailbox is locked from that network for five minutes: correct the password on every device, wait five minutes and try again. See My mail app can't connect, or keeps asking for my password.
- The app can't connect at all, but webmail works on your phone over mobile data. Our firewall may be blocking your network for a while after one of its security checks was triggered from it. The fix is in My mail app can't connect, or keeps asking for my password.
- Receiving works, but sending fails. Make sure authentication is turned on for the outgoing server and that it uses one of the two pairs exactly: port 465 with SSL/TLS, or port 587 with STARTTLS. If the network you're on blocks one port, try the other.
- Mail isn't arriving, or isn't reaching the people you write to. See Email isn't sending or receiving.
Comments
0 comments
Please sign in to leave a comment.