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How to connect Android or mobile mail

Maxim Tsitsejev
Updated

Applies to: All plans (Professional Email).

Before you start: You need your full email address and password. Your Professional Email is resold Microsoft 365 or Google Workspace — so you connect to Microsoft or Google directly, not to a Maxinodes mail server. There are no Maxinodes or cPanel mail server names to enter; the provider supplies all settings automatically once you sign in.

Not sure which one you have? Microsoft 365 mailboxes sign in at outlook.office.com; Google Workspace mailboxes sign in at mail.google.com. If you can read your mail at one of those, that is your provider.

If you have Microsoft 365

The simplest option is the free Outlook app from the Google Play Store, but the built-in Gmail app works too.

Using the Outlook app:

  1. Install and open Outlook from the Play Store.
  2. Tap Add account (or Add an email account) and type your full email address.
  3. The app detects Microsoft 365 automatically. When prompted, enter your password and complete any two-factor sign-in.

Using the built-in Gmail app:

  1. Open Gmail, tap your profile icon (top right) -> Add another account.
  2. Choose the account type labelled Exchange and Microsoft 365 (sometimes shown as Exchange).
  3. Enter your full email address, then your password, and sign in.

Result: Your mail, calendar and contacts sync within a minute or two. New mail arrives automatically — no manual server settings required.

If you have Google Workspace

Use the built-in Gmail app — it is made for Google accounts.

  1. Open Gmail, tap your profile icon (top right) -> Add another account.
  2. Choose the account type labelled Google.
  3. Enter your full email address, then your password, and complete any two-factor sign-in.

Result: Your Workspace mailbox appears in Gmail alongside any personal accounts, and mail syncs automatically.

Troubleshooting this task

  • The app asks for incoming/outgoing server names. You picked the wrong account type. Remove the account and start again, choosing Exchange and Microsoft 365 (for Microsoft 365) or Google (for Google Workspace). With the correct type, the provider fills in the servers for you — there are no Maxinodes server names to enter.
  • "Username or password incorrect." Double-check the full email address and password. Try signing in to webmail first (outlook.office.com or mail.google.com) to confirm the password works.
  • It asks for a verification code. Two-factor authentication is on for your provider account. Approve the prompt or enter the code from your authenticator or text message.
  • Nothing is downloading yet. New mailboxes can take a short while to finish setting up, and your domain's mail DNS records must be in place. See The DNS records your email needs.
  • Mail still won't send or receive. See Email isn't sending or receiving.

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