Backup retention by plan

Applies to: All plans.

This article shows what is backed up and how long we keep each backup on every Self-Managed and Managed plan. We run JetBackup writing to Backblaze B2 object storage. Use it to restore a single file, a database, a mailbox, or a whole account from a chosen snapshot.

What is backed up

A backup snapshot covers your cPanel hosting account: your website files, your MySQL databases, your mailboxes (every message and folder), your settings, and your cron jobs. Backups run daily on every plan except Self-Managed Lite, which is backed up weekly (see the table). Your email is kept for the same time as the rest of your account.

A few things are not in these snapshots, because they do not live on the hosting server:

Professional Email. Microsoft 365 and Google Workspace mailboxes are stored and backed up by that provider, not by us. See Email at Maxinodes.
DNS records. Your DNS is managed by us, on our own nameservers, and edited in your client area, not in cPanel, so it is held there independently of these snapshots. See How to manage DNS records in your client area.
Your domain registration. Renewals and contacts are managed in your client area.

Retention by plan

Plan	Line	Backup frequency	How long kept	Where stored
Self-Managed Lite	Self-Managed	Weekly	Most recent weekly snapshot	Backblaze B2
Self-Managed Plus	Self-Managed	Daily	7 days	Backblaze B2
Self-Managed Pro	Self-Managed	Daily	14 days	Backblaze B2
Starter	Managed	Daily	30 days, off-site	Backblaze B2
Growth	Managed	Daily	30 days, off-site	Backblaze B2
Business	Managed	Daily	30 days, off-site	Backblaze B2
Enterprise	Managed	Daily	30 days, off-site	Backblaze B2

Result: Older snapshots roll off automatically once they pass the retention window for your plan. To keep something longer, download it (see below).

Self-Managed vs Managed at a glance

Self-Managed plans are self-restore: you run restores yourself from JetBackup inside cPanel. Retention is weekly (Lite), 7 days (Plus) or 14 days (Pro).
Managed plans get daily, 30-day, off-site backups as standard. Off-site means your backup copies are held by a separate provider, inside the EU, on infrastructure independent of the servers your site runs on — so an incident affecting our hosting platform does not affect your backups. Our team can also run restores for you.

Want longer retention on a Self-Managed plan?

Two options:

Add the Managed Backups add-on for €5/mo to a Self-Managed account. It upgrades you to managed off-site backups kept for 30 days. See The Managed Backups add-on.
Move to a Managed plan, which includes 30-day off-site backups. See Self-Managed vs Managed hosting.

If you cancel your hosting

Our backups are for restoring a live account, not for keeping your data after you leave. On the cancellation date (within a day for an immediate cancellation, or at the end of your paid period) your service is suspended: the website goes offline, mailboxes are locked, and incoming email is held for about 4 days and then returned to the senders. 14 days after that, the account, its files, databases and all its email are deleted for good. Within those 14 days, contact us and we can restore the service or give you a copy. Download your files and move or export your email before the cancellation date.

Keep your own backups too

We recommend you also keep an independent copy of anything you cannot afford to lose. You can generate and download a full backup of your account at any time — see How to download a backup of your site.